Refuge Support Worker

We currently have an opportunity for a Refuge Support Worker to join Peterborough Women’s Aid.

You will work closely with families who have fled abuse and now reside out our refuge. You will offer practical and emotional support to these families and welcoming safe environment

You will work closely within a team in a fast-paced environment making quick informed decisions to ensure the safety of victims of domestic abuse.

Key Tasks and Responsibilities:

• Provide practical and emotional support to women and children living in our refuges. Including, completing safety planning, compiling support plans and undertaking regular key working sessions.
• Assessing referrals to the refuge to ensure that we can meet their needs.
• Welcoming new residents, explaining policies and procedures and completing entry paperwork.
• Ensuring vacant rooms are prepared and re-let as soon as possible.
• Maintaining accurate and up-to-date casework records.
• Establishing the risks to, and needs of, the residents assessing their practical and emotional support needs and using this information to formulate support plans.
• Support clients to access appropriate benefits, apply for housing and access legal advice, as required and attending appointments to support and advocate for clients, if needed.
• Ensuring that any safeguarding concerns are immediately raised with your line manager.
• Facilitating and running group work programmes.
• Establish and maintain positive relationships with partner agencies.
• Attend and participate in staff team meetings.
• Contribute to planning, development and evaluation of the service.
• Maintain confidentiality and work within PWA’s code of conduct and all other policies and procedures.
• Participate in the on-call rota, providing evening and weekend support.
• Complete awareness and educational talks to community groups and organisations, as required.
• To undertake any other reasonable duties as requested by your line manager.

We are an Equal Opportunities organisation. This role is exempt under the Equality Act 2010 pursuant to Schedule 9, Part 1. As such we can only consider applications from women.